PMC Review Questions
PMC
- dealing in mortgages in Ontario
- trading in mortgages in Ontario
- carrying on business as a lender in Ontario, and
- carrying on the business of administering mortgages in Ontario
- Soliciting another person or entity to buy, sell or exchange mortgages.
- Buying, selling or exchanging mortgages on behalf of another person or entity.
- Buying, selling or exchanging mortgages on the person’s or entity’s own behalf.
- Office of the Superintendent of Financial Institutions (OSFI)
- Financial Services Regulatory Authority of Ontario (FSRA)
- Ontario Securities Commission (OSC)
- (a) any advertisement by the broker or agent in connection with his or her status as a licensee or his or her dealing or trading in mortgages that is published, circulated or broadcast by any means, or
- (b) any material that a broker or agent makes available to the public in connection with his or her status as a licensee or his or her dealing or trading in mortgages. O. Reg. 187/08, s. 1 (2).
- (1) A mortgage broker or agent shall clearly and prominently disclose, in all of the broker’s or agent’s public relations materials, the following information:
The broker’s or agent’s licensee name.
Whether the individual has a Mortgage Agent Level 1 licence or a Mortgage Agent Level 2 licence.
The authorized name and licence number of the brokerage on whose behalf the individual is authorized to deal or trade in mortgages. O. Reg. 392/22, s. 1 (1). - (2) If the authorized name of the brokerage is, or includes, a franchise name that the brokerage is permitted to use under a franchise agreement, the public relations materials must clearly indicate that the brokerage is independently owned and operated. O. Reg. 187/08, s. 8 (2).
- (3) In the public relations materials, at least one reference to the broker or agent must include one of the following titles and the materials may also include an equivalent title in another language:
- When referring to a broker, the title “mortgage broker”, “broker”, “courtier en hypothèques” or “courtier” or an abbreviation of any of those titles.
When referring to an agent, the title “Mortgage Agent Level 1”, “Mortgage Agent Level 2”, “agent en hypothèques de niveau 1”, “agent en hypothèques de niveau 2” or an abbreviation of any of those titles.
- When referring to a broker, the title “mortgage broker”, “broker”, “courtier en hypothèques” or “courtier” or an abbreviation of any of those titles.
- Warning or cautionary letters
- Compliance order: FSRA may order the regulated individual or company to take or to cease an action.
- Administrative monetary penalty (AMP): FSRA can impose financial penalties on regulated individuals or companies.
- Licence suspension or revocation: FSRA may suspend, revoke or refuse the individual’s or company’s licence due to misconduct.
- Registration refusal or revocation: FSRA may refuse to register a new pension plan or amendment, or may revoke registration of an existing plan or amendment
Prosecution in the courts
- Mortgage Brokerage or Administrator, up to a maximum of $500,000
- Broker or agent, up to a maximum of $100,000, and
- Anyone else not licensed, up to a maximum of $500,000
Individuals charged with an offence, a fine up to $500,000 and imprisonment for up to one year, or both Corporations charged with an offence, a fine of up to $1,000,000
- Chartered Banks
- Credit Unions
- Mortgage Finance Companies (MFCs)
- Mortgage Investment Entities (MIEs), which include MICs and private lenders
For the purposes of this Regulation, a person or entity is a member of a designated class of lenders and investors if the person or entity is a member of any of the following classes:
- The Crown in right of Ontario, Canada or any province or territory of Canada
- A brokerage acting on its own behalf
- A financial institution
- A corporation that is a subsidiary of a person or entity described in paragraph 1, 2 or 3
- A corporation that is an approved lender under the National Housing Act (Canada)
- An administrator or trustee of a registered pension plan within the meaning of subsection 248 (1) of the Income Tax Act (Canada)
- A person or entity who is registered as an adviser or dealer under the Securities Act when the person or entity is acting as a principal or as an agent or trustee for accounts that are fully managed by the person or entity.
- A person or entity who is registered under securities legislation in another province or territory of Canada with a status comparable to that described in paragraph 7 when the person or entity is acting as a principal or as an agent or trustee for accounts that are fully managed by the person or entity
- A person or entity, other than an individual, who has net assets of at least $5 million as reflected in its most recently-prepared financial statements and who provides written confirmation of this to the brokerage
- An individual who, alone or together with his or her spouse, has net assets of at least $5 million and who provides written confirmation of this to the brokerage
- An individual who, alone or together with his or her spouse, beneficially owns financial assets (being cash, securities within the meaning of the Securities Act, the cash surrender value of a life insurance contract, a deposit or evidence of a deposit) that have an aggregate realizable value that, before taxes but net of any related liabilities, exceeds $1 million and who provides written confirmation of this to the brokerage
- An individual whose net income before taxes in each of the two most recent years exceeded 200, 000 or whose net income before taxes in each of those years combined with that of his or her spouse in each of those years exceeded 300,000, who has a reasonable expectation of exceeding the same net income or combined net income, as the case may be, in the current year and who provides written confirmation of this to the brokerage
- A person or entity in respect of which all of the owners of interests, other than the owners of voting securities required by law to be owned by directors, are persons or entities described in paragraphs 1 to 12. O. Reg. 188/08, s. 2 (1).
Non-Qualified Syndicated mortgage
- It is arranged through a mortgage brokerage.
- It secures a debt obligation on property that,
- is used primarily for residential purposes,
- includes no more than a total of four units, and
- if used for both commercial and residential purposes, includes no more than one unit that is used for commercial purposes.
- At the time the syndicated mortgage is arranged, the amount of the debt it secures, together with all other debt secured by mortgages on the property that have priority over, or the same priority as, the syndicated mortgage, does not exceed 90 per cent of the fair market value of the property relating to the mortgage, excluding any value that may be attributed to proposed or pending development of the property.
- It is limited to one debt obligation whose term is the same as the term of the syndicated mortgage.
- The rate of interest payable under it is equal to the rate of interest payable under the debt obligation.
- No guaranteed high return. Although some companies or individuals offering syndicated mortgage investments may say they offer ‘guaranteed’ high returns, it is actually against the law to do so. In general, the higher the rate of return, the higher the risk of the investment.
- A lineup for repayment. Often, at minimum, you are second in line to be paid, behind any bank that provides a loan for the project. If the project fails, there may not be any money left over to pay you. You may even be further back in line behind other investors.
- ‘Secured’ does NOT mean guaranteed. Some advertisements promote SMIs as ‘safe’ or ‘fully secured’. It is true that your investment will be used to create a mortgage that is registered and secured directly with the land or building associated with that mortgage. But remember, if something goes wrong with the project – and the value of the security is limited to the value of the land – you may rank behind other lenders and investors and may not get your money back. This is because the value of the land may be only enough to pay these prior-ranking lenders.
- No investor protection fund. Syndicated mortgage investments are not backed by the Government of Ontario or any other investor protection fund; there is no way to guarantee you will get your money back.
- Lack of liquidity. If you want to withdraw your money before the end of the term, there is no assurance that there will be a market for the resale or transfer of the mortgage.
- Attracting a client
- Application
- Lender submission
- Disclosure
- Meeting conditions
- Closing
- Confirms identity by physically or virtually meeting with the borrower. If not possible to meet the client, it’s necessary to document the steps taken to confirm identity
- Completes the borrower’s application, either in paper format or using their origination software
- Determines the needs of the borrower by completing a borrower needs’ analysis – while the needs may change based on obtaining additional information during the process, this provides the agent/broker with a good starting point
- Obtains consent to obtain a credit report and verify information, such as employment
- Obtains consent to order an appraisal, if for a private mortgage
- Discusses options
- Explains the process, including who the agent/broker is working for (refer to the law of agency)
- Pulling a credit report – this step may be done during the initial consultation to immediately address any concerns, or may be done once the agent/broker has returned to their office and has begun underwriting the application
Know Your Client form:
It’s important to determine the viability of the investor as a private lender by completing a know your client form (such as Form 3, included in chapter 4). At this stage the licensee should be discussing the different types of investments that the brokerage has, their risk profiles and potential appropriateness for the investor.
Gathering documents:
This step includes the confirmation of money to lend by obtaining confirmation of income on deposit as well as documentary evidence to verify, if applicable, that an investor belongs to a designated class of investors and lenders, discussed in Chapter 4. If the funds being invested on deposit at a financial institution, request a letter from that institution confirming the information provided. If the funds are in other investments, obtain documentary evidence of those deposits, such as a recent account statement.
Confidentiality agreement:
A confidentiality agreement is a simple agreement whereby the potential investor agrees to keep confidential any information obtained from the licensee. This will ensure the protection of the borrower’s personal information. Furthermore, it is a best practice to provide a potential investor with a summary of an investment before providing full borrower information. If the investor is interested in the investment, a deal specific confidentiality agreement may be signed, and the borrower’s personal information provided to the investor.
Lawyer’s information:
If the investor has a lawyer that they typically use, or would like to use, obtain that information at this stage. This may reduce delays when closing their first transaction with the licensee. If they don’t have a lawyer, the licensee can make a recommendation for a lawyer that has experience in private mortgages. This will further reduce delays by ensuring the lawyer is familiar with private lending practices.
- New information
- Any information obtained post funding that may have impacted the investor’s decision to lend, such as information about falsified documents (application, income, property, etc.)
- Notice of term expiry
- Based on the licensee’s conversations with the borrower, the licensee may offer the investor an opportunity to renew the mortgage, or the investor may not wish to renew. Determining this as early as possible, typically three to four months prior to the end of the term, should provide all parties with sufficient time to make appropriate decisions.
- Borrower correspondence
- If the borrower notifies the licensee about anything that impacts the investor, that information should be shared with the investor in as timely a fashion as possible. For example, if the borrower contacts the licensee about their inability to make an upcoming payment, the licensee may be able to facilitate a solution that prevents default.
- Valid driver’s licence issued in Canada;
- Current Canadian Passport;
- Nexus/ CANPASS card;
- Federally issued Firearms Licence
- Certificate of Canadian Citizenship (containing your photograph) or Certification of Naturalization (containing your photograph);
- Federally issued Permanent Resident Card;
- Certificate of Indian Status issued by the Government of Canada, or
- Provincial Government issued Photo ID Card
- Employee identity card with a photograph from an employer well known in the community;
- Signed automated banking machine (ABM) card or client card issued by a member of the Canadian Payments Association;
- Signed credit card issued by a member of the Canadian Payments Association;
- Signed Canadian Institute for the Blind (CNIB) client card with a photograph;
- Birth certificate issued in Canada;
- Social Insurance Number (SIN) card issued by the Government of Canada;
- Certificate of Canadian Citizenship;
- Métis Nation ID Card, or
- FAST ID Card
- Be authentic, valid and current
- Be issued by a federal, provincial or territorial government (or by a foreign government if it is equivalent to a Canadian document)
- Indicate the person’s name
- Include a photo of the person
- Include a unique identifying number, and
- Match the name and appearance of the person being identified
A co-applicant (also referred to as a co-borrower) is an individual who is applying with the applicant and who will be registered on title and/or on the mortgage. The co-applicant’s income and debts are included in all mortgage calculations.
A co-signer is a person who is helping the applicants get approved for the mortgage by being added to the application in the same way as an applicant or co-borrower and will also be registered on title. A co-signer may be required if the applicant does not have sufficient income to qualify for the mortgage. The co-signer’s income (and debts) will be included. A co-signer is as fully responsible for the mortgage as the applicant.
A guarantor is an individual who is not registered on title but who is guaranteeing to the lender that if the applicant fails to meet his or her obligations under the loan the guarantor will meet those obligations. The guarantor’s income and debts are not included in the mortgage calculations unless he or she lives in the same home, however the lender still does a full application on the guarantor to ensure that the guarantor can make the mortgage payments if the applicant defaults. A guarantor may be required if the co-applicant(s) have poor credit but enough income to qualify.
- Credit
- Collateral/Security
- Capacity/Affordability
- Character
- Capital
- The cost to rebuild the home in case of damage, such as by fire (insurable value)
- A value so that a municipality can apply its property tax rate (taxation purposes)
- The price that a real estate investor would pay for a property based on their preferred rate of return (investment value)
- The amount that the property can obtain if sold (selling price)
- The future value of a property under construction (future price)
- The value of a property being expropriated by the Crown (expropriation value)
- The market value of a property for a lender to decide on an appropriate loan amount for mortgage financing
- Detached
- Semi-detached
- Row-townhouses
- Condominium unit
- Duplexes, triplexes, fourplexes
- Co-operatives (co-ops)
- Desktop appraisal
- Drive-by appraisal
- Full appraisal
- The lender is a family member of the borrower
- A mortgage broker/agent is related to the developer on the project (where the developer is different from the borrower)
- A mortgage broker/agent is related to the appraiser
- A mortgage broker/agent is acting for both the borrower and lender
- A mortgage brokerage or any of its related parties have, or expect to have, a direct or indirect interest in the subject property
- A mortgage brokerage or any of its related parties is related to the developer (where the developer is different from the borrower)
- A mortgage brokerage is related to the mortgage administrator
- The mortgage broker/agent is acting as both the intermediary and the lender
- The mortgage broker/agent or his/her spouse funds the mortgage for the borrower
- A client is being sent to a lender because they are offering the mortgage broker/agent an incentive, such as travel points or a free trip
- The mortgage broker/agent is receiving a higher bonus/commission for working with a specific lender during a specific timeframe
- The principal broker is also a real estate broker who is involved with listing and selling the subject property
- The mortgage brokerage/broker/agent is also the lender
- The mortgage brokerage is receiving a fee from a party involved in the transaction (e.g., commission or gift from the lender/investor)
- A lender is being favoured due to monetary reasons
- A large portion of the business (over 50 per cent) is being done exclusively with one party
Know the borrower: verification of income and identity, as well as debt service ratios to ensure affordability; this will reduce the risk of default
Verify the value of security: have a new, full appraisal conducted by an appropriate appraiser (one that is familiar with the needs of private investors) to ensure the value of the security is confirmed; this will reduce the risk of a loss if the property must be sold by the investor.
Use conservative LTVs: understanding the costs associated with remedies such as the power of sale process is important in determining an acceptable loan to value limit for an investor. Changing market conditions that may lower the property’s value and therefore increase the loan to value can be mitigated by beginning with a more conservative loan to value; this will reduce the risk of a loss if the property must be sold by the investor.
Have the mortgage administered: by having the mortgage administered the investor can reduce the risk of loss through the timely management of issues, such as property insurance lapses, default, extensions, etc., by the administrator.
Diversification: as an overall strategy to minimize risk, investing in several different vehicles with varying degrees of risk can minimize the risk of loss in an investor’s overall investment portfolio.
Exit strategies: discussed in chapter 9, having and understanding potential exit strategies is a vital strategy in reducing the risk of loss.
Reaction time: dealing with issues in a timely manner will help to ensure that issues can be handled before they become more serious. For example, if a borrower misses a payment, contact the borrower immediately to discuss remedial actions, such as adding the payment to the end of the term, extending the time allowed for the payment, waiving or reducing the NSF fee to allow for payment of the arrears, etc.
Innovative terms: depending on the borrower’s situation, an investor may be able to make a sound investment by being innovative. For example, a borrower who has just lost their job and only has employment insurance income, wants to consolidate their debts. The LTV of the proposed loan is very low. The borrower is a professional who doesn’t’ want to take just any job but wants the time to find a high paying job. In this case the risk of defaulting on the mortgage payments is high due to the cashflow issue, and while there is significant equity to recover the investment in case of default, the investor simply wants a safe return, not to have to sell the property. In this scenario, the investor may prepay the mortgage payments to assist with the borrower’s cash flow while they seek new employment.
Ensure a benefit to the borrower: the mortgage should improve the borrower’s position. If it doesn’t, the borrower may become disgruntled and file a complaint or sue the investor. By ensuring the investment benefits both the borrower and the investor this likelihood is reduced.
Know the market: understanding market trends and the possibility of market disruptions, such as housing price decreases, increasing unemployment, interest rate hikes, increases in inflation, etc. will help an investor determine the overall risk at any given time. By ensuring the investment is for one year or less, the risk of unforeseen market disruptions is reduced.
- Form 1 – Investor/Lender Disclosure Statement for Brokered Transactions
- Form 1.1 – Investor/Lender Disclosure Statement for Brokered Transactions: Addendum for Construction and Development Loans
- Form 1.2 – Investor/Lender Disclosure Statement for Brokered Transactions: Waiver for Reducing the Waiting Period
- Form 2 – Renewal Form
- Form 2.1 – Renewal Form Waiver: To Reduce the Waiting Period
- Form 3.0 – Information about Investor/Lender in a Non-Qualified Syndicated Mortgage
- Form 3.1 – Suitability Assessment for Investor/Lender in a Non-Qualified Syndicated Mortgage
- Form 3.2 – Disclosure Statement for Investor/Lender in a Non-Qualified Syndicated Mortgage
- Form 3.2.1 – Supplemental Disclosure for Retail Investors in a High-risk Syndicated Mortgage
- The Borrower defaults
- The Lender serves notice
- The Borrower has a redemption period
- The Lender takes possession of the property
- The Lender sells the property
- Newfoundland and Labrador
- New Brunswick
- Prince Edward Island, and
- Ontario
- In payment of all expenses involved in the sale of the property, including the Realtor’s fee, legal fees, etc.
- In payment of all interest and costs associated with the mortgage involved in the Power of Sale
- In payment of the principal balance outstanding on the mortgage involved in the Power of Sale
- In payment to any additional encumbrancers such as mortgage holders and others who had an interest in the property
- Payment of rental deposits made by any tenants, if applicable
- Any monies remaining must be paid to the mortgagor
- Quit Claim
- Appointment of a Receiver
- Assignment of rents
- Action on the Covenant
- Alberta
- British Columbia
- Manitoba
- Nova Scotia
- Quebec, and
- Saskatchewan
- Appointment of a Receiver: Typically used in commercial properties where there is business or rental income generated by the property, the lender applies to the Court for appointment of a receiver. Once appointed, the receiver will collect and administer the income generated by the commercial property, paying expenses, including the mortgage payments.
- Assignment of rents: A clause written into the Standard Charge Terms, allows the lender to collect rent form tenants of the mortgage property, while the mortgage is in default.
True and False questions
1. The role of the brokerage must be disclosed to the borrower.
True. The Borrower must be informed who the brokerage is working for, the Borrower or the Lender or both.
2. The nature of the relationship between the brokerage and the borrower must be included in the disclosure document to the borrower.
False. The nature of the relationship between the brokerage and the lender must be disclosed in the borrower disclosure document.
3. A brokerage fee must be disclosed to the borrower and included in the cost of borrowing.
True.
4. To comply with the MBLAA and its Regulations a borrower disclosure document should state “refer to the lender’s commitment’ to disclose the lender’s terms and conditions.
False. The document should include those terms and conditions.
5. If a prospective mortgage was default insured by CMHC, the insurance fee would have to be included in the cost of borrowing.
False. The cost of default insurance is not included in the cost of borrowing, as per Regulation 191/08 Cost of Borrowing and Disclosure to Borrowers.
6. Lawyer’s fees, excluding disbursements, must be included in the cost of borrowing.
False. Disbursements must be included.
7. It is not necessary to include an exact dollar amount in the cost of borrowing if the cost is unknown.
False. It must be shown in dollars and cents as well as a rate.
8. The borrower disclosure must be given to the borrower at least 72 hours before they can enter into the mortgage.
False. It must be provided two business days, which may be waived in writing.
9. APR stands for Actual Percentage Rate.
False. It stands for annual percentage rate.
10. PST on a default premium must be included in the cost of borrowing.
True. While the default premium is excluded, tax on the premium is included.
Short Answer Questions
- Fees and payments associated with the mortgage
- The nature of the relationship between the brokerage and lender under the proposed mortgage
- The role of the brokerage
- The number of lenders the brokerage represented during the previous year
- Any potential conflicts of interest
- The risks associated with the proposed mortgage
- The terms and conditions of the proposed mortgage
- Estimated costs
- The cost of borrowing
- Administrative charges including charges for services, transactions or any other activity in relation to the mortgage
- Lawyer’s fees, including disbursements, for a lawyer hired by the lender and paid by the borrower (the majority of cases)
- Insurance charges, excluding default insurance premiums for high-ratio mortgages
- Appraisal, inspection or survey costs payable by the borrower, when required by the lender
- Whether the brokerage itself was the lender for more than 50 per cent of the total number of mortgages and mortgage renewals completed by the brokerage during the previous fiscal year.
- The name of the lender, if any, with whom the brokerage arranged mortgages during the previous fiscal year if the mortgages constituted more than 50 per cent of the total number of mortgages and mortgage renewals completed by the brokerage during the previous fiscal year. O. Reg. 188/08, s. 19 (3).”
- Acting for the lender
- Acting for the borrower
- Acting for both the borrower and the lender
- A copy of the lender’s mortgage approval
- The lender’s disclosure statement
- Solicitor’s Final Report and Certificate of Title document for the lawyer to fill in
- Solicitor’s Interim Report and Requisition for Funds document for the lawyer to fill in
- Pre-authorized Debit Form
- Acknowledgement and Direction
- Instructions on the requirements for title-insured mortgages and non-title-insured mortgages
- Requirements regarding property insurance, surveys, condominium units, proof of identity, etc.
- Collecting mortgage payments from borrowers
- Sending payments to the lender on the mortgage being administered
- Collecting defaulted payments
- Collecting NSF fees, where applicable
- Enforcing payment using available mortgage remedies, such as the power of sale process
- Audited financial statements for the year prepared in accordance with the Generally Accepted Accounting Principles, as set out in the Handbook of the Canadian Institute of Chartered Accountants and audited by a licensed public accountant. Late filings may result in a $1,000 penalty.
- The auditor’s report on books, records and accounts of the Mortgage Administrator for the year.
- The auditor’s report about the Mortgage Administrator’s trust account, as well as assets and liabilities under administration for the year.
- a subsequent encumbrance on the mortgaged property or any other significant change in circumstances affecting the mortgage; and/or
- a borrower defaulting under the mortgage.
- borrower’s failure to make scheduled mortgage payments;
- default;
- potential amendments to the mortgage (e.g., mortgage maturity is extended);
- potential forbearance (e.g., payments are allowed to be deferred or capitalized) that could materially impact the performance of the mortgage;
- material delay in development of a project being funded by the mortgage;
- substantial reduction in sales / forecasted sales for the project funded by the mortgage;
- other encumbrances being registered on a mortgaged property (e.g., a tax lien);
- change in value of the underlying property and mortgage-based investments, such as syndicated mortgage investments;
- change in the ability of investors / lenders to redeem prior to the maturity date of the mortgage investment; and
- change in redemption policies.
- Identity:
- The applicant cannot provide any photo identification, or says that he or she will provide photo identification but consistently does not. In addition the quality of the identification must be considered, especially if it does not appear to be genuine.
- If the applicants are not available to meet or if one applicant is never present.
- Employment and Income:
- The applicant’s job letter contains inconsistencies or errors. For example, if it does not match pay stubs or what the applicant has disclosed about the amount of income, the time employed or his or her job title or has spelling or grammatical errors.
If, when verifying the applicant’s employment, the Mortgage Agent cannot find a directory listing for the business, or the business contact number (as provided or as stated on the job letter) is a residential number or cellular number. This information can be obtained by conducting a business phone number search or reverse directory lookup using www.canada411.com or other Internet services. - The position and/or income is inconsistent with the applicant’s age.
- The applicant’s job letter contains inconsistencies or errors. For example, if it does not match pay stubs or what the applicant has disclosed about the amount of income, the time employed or his or her job title or has spelling or grammatical errors.
- Assets:
- The applicant states that he or she has significant income but little or no assets.
- Meeting Location:
- If the client insists on meeting at a location other than the location of the property to be mortgaged. This may simply be based on convenience, and if the Mortgage Agent’s process includes meeting in his or her office this may not be considered a warning sign. The Mortgage Agent should request a copy of a recent utility bill with the applicant’s address and name.
- Contact Information:
- If the applicant only has a cellular phone for contact purposes (although more consumers are using cellular phones as their homes phone).
- Title Insurance
- Consumers should obtain title insurance on every property that they buy and get a title insurance for any property that they currently own. This can protect against future acts of title or mortgage fraud.
- Document Destruction
- Consumers should destroy all bills and other personally identifiable documents by using a paper shredder instead of simply throwing them in the garbage. This can prevent criminals from obtaining this information by going through a consumer’s garbage. It is now common for criminals to take several containers of garbage from consumers’ homes to a different location to search for documents containing personal identity information which can then be used to impersonate the consumer.
- Home Inspection
- A homebuyer purchasing a resale home should have it inspected. This can prevent the buyer from purchasing a house that was used as a grow op or a drug lab.
- ATMs
- Consumers should strive to withdraw cash only from their bank’s ATMs. There have been several circumstances where ATMs in small gas stations or other stores have been compromised, allowing the criminal to record debit card and PIN information.
- PIN Numbers
- Consumers should always protect their PIN numbers, including debit card and credit card numbers to prevent unauthorized use of these cards.
- Credit Reports
- Consumers should pull their own credit report every three to six months to ensure that there are no inquiries or debts that the consumer has not authorized. This can be done online through Equifax and Transunion.
- Online Shopping
- Consumers should only use online retailers that they have knowledge of and/or use secure, encrypted processing of payment information. This can be confirmed in many instances through the web browser by way of a lock icon.
- Phone Solicitations
- Consumers should never give their credit card information to unsolicited callers. If it is for a charity the consumer should obtain a number that he or she can verify and call the charity back, or have the charity send a payment request by mail. Many criminals will impersonate charities or other groups to obtain personal information by phone.
- Internet Phishing
- Phishing is an Internet scam whereby the criminal sends an email to the consumer requesting personal information. The email may appear to be from the consumer’s bank or other company such as Amazon or ebay. The technology can produce emails and websites that look identical to the actual company’s. However, respectable companies will not request this information by email.
- SIN Card
- Consumers should not carry their social insurance number card with them as this can be stolen and used for identity theft. There are only limited situations where a SIN card is required, and it is typically not required on a daily basis.
- Passwords
- Consumers should use passwords that are unique, excluding birth dates and other common forms of passwords. Consumers should keep this information, if written, locked in a secure place.
- Brokers’ Responsibilities to Prevent Mortgage Fraud
- Checklist for Detecting and Preventing Mortgage Fraud
- The Consequences of Mortgage Fraud
- The applicant states that they have significant income but little or no assets.
- Down payment source is other than deposits (gift, sale of personal property)
- Applicant’s salary doesn’t support savings on deposit
- Applicant doesn’t utilize traditional banking institutions
- Pattern of loyalty to financial institutions other than the subject lender
- Balances are greater than the Canadian DepositInsurance Corporation (CDIC) insured limits
- High asset applicant’s investments are not diversified
- Excessive balance maintained in checking account
- Dates of bank statements are unusual or out of sequence
- Recently deposited funds without a plausible paper-trail or explanation
- Bank account ownership includes unknown parties
- Balances verified as even dollar amounts
- Source of earnest/deposit money is not apparent
- Earnest/deposit money isn’t reflected in account withdrawals
- Earnest/deposit money is from a bank or account with no relationship to the applicant
- Bank statements do not reflect deposits consistent with income
1. What are the facts?
Before one can come to a decision whether an action is ethical he or she must be relatively certain that all of the facts have been obtained. Failure to do so can result in a faulty decision.
2. Identify the potential solutions
Next, it is necessary to list the possible solutions to the problem. Once all of the possible solutions are listed, one can apply the next step in the process. It’s important to note that if you are too involved in a situation you may not be able to clearly see all of the potential solutions. In this instance it may be necessary to obtain the input of others, such as a co-worker or family member, to add some clarity and objectivity to the discussion.
3. Apply the core value: Honesty
Which potential solutions support this core value? To answer this question apply this core value to each of the solutions from step 2. Do any of the solutions contravene this value? If so, it is not necessary to proceed further; that solution is clearly unethical. Move to the test for integrity with the remaining solutions.
4. Apply the core value: Integrity
Does the potential solution compromise your integrity? In other words, would this solution be inconsistent with how you live and what you believe in? If the answer is yes you must deem this solution unethical. Move to the test of acting in the best interests of your client with the remaining solutions.
5. Apply the core value: Act in the best interests of your client
To be able to apply this core value it is necessary to have performed a detailed needs assessment to determine exactly what his or her needs are. Does the potential solution result in an action that is in the best interests of your client? If it does not, you must discard that solution. The remaining solutions can be taken to the next test.
6. Apply the core value: Act in the best interests of the industry
Does the potential solution reflect well on the industry? Acting in the best interests of the industry does not necessarily mean that the solution must have a positive impact on the industry, such as raising public awareness of the benefits of using a broker, but that it must not act against the best interests of the industry. Even if a potential solution has made it this far, the question would then be: is this solution detrimental to the industry? If the answer is yes, the solution must be discarded. If not, move on to the final core value test.
7. Apply the core value: Comply with law and codes of conduct
Finally, this core value is applied to the remaining solutions. If any contravene this core value they must be discarded.
8. Choose the best solution
Any solutions now available to you can be reasonably assumed to be ethical. If you have more than one solution still available, the test of which provides the greatest good can be applied. In most cases, however, only one solution will remain.
9. Review the process
Once you’ve reached a decision it is important to review the process step by step to ensure that your tests were applied objectively and without bias. It may also be helpful to discuss the process with someone you trust, as long as the discussion does not disclose confidential information, or information that might damage another’s reputation.